Help and advice

Our administration team are very happy to help with any query relating to the organisation of Government work. Unfortunately, they cannot assist directly with matters of policy in relation to test windows or technical queries. However, they are very happy to liaise with The Authority on your behalf wherever possible.

You can speak to an advisor during office hours by calling 0800 612 5289 or can contact them directly by email on admin@xlfarmcare.co.uk.

All calls are logged and a tracking system is used to ensure that we can refer to the matter if you call again. If you wish to create a log for your issue yourself, or check the status of a previous issue, then you may use the relevant ticketing pages available through the support tab of this website. Alternatively call the office team for assistance.